You can leave us a message on our Contact us Page Inquire Form.

You can send mail to us directly at: sales@ketegroup.com or ketegroup@gmail.com

You can call our market manager Mr. Carter Huang, he will help arrange sales Team Contact with you, his mobile Number: +8618806770163 (WhatsApp / WeChat) 9:00 to 24:00 GMT+8

You can visit our Foreign Market Sales Depart on the 20th floor, Xinchao Building, Anyang Street, Rui’an City, Zhejiang Province, China. (27°46’10.4″N 120°39’30.1″E)

Our Foreign Market office working time: 9:00 to 18:00 bank day. But our sales team will reply to your mail and online communication from 9:00 to 24:00 Monday to Saturday.

After getting Customer Deposit Payment. We will send you a paper to confirm your factory voltage, if the voltage is not standard 3phase 380v or single-phase 220v we will add a transform for free.

We will start paperwork and make a production arrangement paper for our production process depart this paper includes all points we confirmed on the PI.

Within 7 working days we will get the production department feedback on the expected machine inspection time. Our service team will mail this information to you.

Based on machine production time our service time will send machine producing photo to the customer when the machine 10% finished 1-time feedback with photos when the machine 30% finished 1-time feedback with photos, machine 70% finished 1-time feedback with photos.

When the machine is 80% finished, our sales team will start talking with you about the machine inspection details.

After the machine inspection is finished, our shipping department will help you arrange for shipping details.

All our machines guarantee min 1-year start from the customer signed machine installed success paper date.

Some of our machines have 2 years guarantee.

In guaranteed machine parts damage, we will help customers change new parts free, including parts cost and express cost. (Except any human mistake occurred)

When machine shipping, we will give the customer some free spare parts list, normal the damaged part customer can find them in this list, so you can change it fast, the damage parts customer just needs to show us video and photo, we will arrange to send new parts to customer asap. Minimize the impact on your production.